At Transcend, we endeavour to make sure that the property services we offer are in line with your business needs and requirements. Listed below is a range of property management services that we offer, both on-site and remotely from our company headquarters in Essex.

From block management through to facilities management and legal services, here at Transcend we believe in offering our clients a comprehensive service that covers all areas of the property industry. However, if you have a specific property service requirement that is not part of the comprehensive package we offer clients, then please contact us and we would be happy to discuss your individual needs.

We recognise the financial responsibilities of our clients and therefore as part and parcel of our service we undertake to carry out the following financial management services on their behalf:

• Preparation of service/maintenance charge budget
• Provision of sufficient information for the client to determine the level of financial provision
• Provision of information in a timely manner prior to the issue of a service/maintenance budget
• Requisitioning of, payments by leaseholders/owners
• Administration of service/maintenance charge receipts
• Maintenance of service/maintenance charge debtor ledgers
• Answering of leaseholder/owner financial queries in an educated manner
• Management of individual section 42 compliant Client Company bank accounts
• Issue of financial reports to clients periodically as may be agreed
• Pursuit of unpaid service/maintenance charges
• Instigation of debt collection action where necessary
• Updating clients regarding progress as necessary
• Appointment of and assistance to client auditors and/or accountants

As part of our commitment to excellence, and our responsibilities towards our clients and our professional body, all incoming funds are allocated on a daily basis and client accounts are reconciled on a weekly basis.

Modern developments may have a range of Mechanical and Electrical, and Safety and Monitoring Equipment installed which require a facilities management service.

Below are just some examples of what facilities management might be needed at any given development:

• Pedestrian and Vehicular Lifts
• Pedestrian and Vehicular Gates and Barrier Systems
• Fire Alarm and Smoke Vent Systems
• Door Entry Systems and Proximity Access Control Systems
• Drainage and Sewage Pumps and Chambers
• Boiler House installations
• Drinking Water Pumps & Storage
• Flood Relief Systems
• Lightning Conductors
• Methane Monitoring Systems

We have wide ranging experience of all of the above and more, as well as in-house expertise available to assess the inventory of Mechanical and Electrical, and Safety and Monitoring Equipment that may be installed at any given development. From there we are able to advise on service and maintenance requirements, with particular regard to preferred response times and costs implications.

Most residents only see the physical side of maintenance services being undertaken at their development (for instance cleaning, gardening and window cleaning), and often forget about the other services such as insurance, supply of electricity to common parts, Health and Safety, any or all of which, and more, may be required to be provided.

Maintenance is a significant expense for clients as well as service recipients. Financial prudence is a pivotal part of our operation and has to be exercised at all times, hence the reason why our property managers will, as often as possible where applicable, obtain quotations for client approval from approved independent contractors. This gives us the ability to make informed choices, where appropriate, to achieve the best all round result.

Where required we can provide the following services:

• Obtaining of quotations for contract works
• Provision of specifications for ‘day to day’ contract works
• Obtaining of quotations for repairs
• Organising of repairs
• Appointment of contractors on behalf of our client
• Procurement of Health and Safety, and Fire Safety, Inspections
• Energy/Utilities Surveys

We know that residents require services to be carried out to an appropriate standard, regularly and with minimum fuss and in a cost effective manner. Our Property Managers will make sure that these objectives are achieved, visiting each of our developments periodically to check on the standard of work carried out by contractors and service providers.

Breaches of Lease terms and Covenants, as well as Covenants contained within a freehold Transfer, can be a tedious task to resolve. Our Legal services team look after compliance management and can assist clients by providing clarification as to what can and cannot be done where breaches occur, as well as advise on requisite steps towards their resolution. Generally we will:

• Liaise with clients where breaches have taken place
• Advise the perpetrators of the breach on the remedies available to the client
• Assist with enforcement action
• Instruct solicitors to resolve disputes were appropriate

Of course, sometimes breaches occur due to ignorance rather than as a result of a deliberate act. As part of our compliance management, we will assist clients and leaseholders/owners on lease/transfer interpretation and assist in ensuring that all parties abide by the terms of the lease/transfer.

We will also deal with matters relating to licenses and consent, for instance as regards:

• Structural and other Alterations
• Access to adjoining properties, say for maintenance purposes
• Party Wall matters
• Drainage Licenses
• Wayleaves

Clients can be assured that we have at our disposal all the requisite skills and knowledge to deal with any Legal and Technical matters arising in a prompt, comprehensive and professional manner.

From time to time it may be necessary for a client to undertake project works over and above usual ‘day-to-day’ maintenance requirements, for instance perhaps in connection with periodic internal and/or external redecoration, or overhaul/replacement of lift installations.

Our experienced Project Managers and Surveyors can deliver all types of property assessment, surveying, planning, specification and supervision requirements as part of a comprehensive service in compliance with all appropriate standards and procedures.

Examples of some of the services we can provide would be:

• Specification of redecoration/repair works
• Planned Maintenance Surveys
• Asset Management Inventories
• Refurbishment Projects
• Managed ‘Secure Environment’ Improvements

Because of our wide ranging experience in these areas, our multi-disciplined Project Management team, comprised of specialists with expertise in all key areas of property services are able to provide our clients with exactly the service they require to deal with all eventualities, and in a cost effective manner.

By working as a team with Property Managers, clients and service recipients, our Project Managers and Surveyors will ensure that any and all works undertaken are carried out with the minimum of disruption to residents, and that projects come in on time, as per specification, ensuring delivery of value for money.

As an RMC director we understand there will be legal issues that may need to be dealt with on site. Our legal services team are able to deal with those for you, so that they can be addressed without causing problems with personal relationships on site.

We can help with:

Recovery of service charge arrears
Breaches of covenant
Deal with neighbour nuisance
Deal with noise pollution

Our legal services can help where initial intervention by the Residents Management Company may have been unsuccessful.

Our legal services team will also respond to solicitor’s enquiries regarding property sales, along with granting approval for applications for membership of the Management Company and transfer of registration with HM land registry.

We work closely with Foulds Solicitors and are able to provide in office solutions for issues that our competitors may have to look to external providers for.